"I had to call Donald Ward to get his report and I am filling this in on his behalf as it was my mobile and email address he used to make this booking. Pleased to report that he was extremely happy with your service and particularly so your excellent driver. He took great care of Donald who has a disability and took him right to the checkout desk. So we both say thank you and the driver for exceptional service. I am certain a tip would have been paid, but I never asked that question this morning."